LAST UPDATED January 1, 2020
(CONTINENTAL UNITED STATES ONLY)
This summary of our privacy statement applies to this site on behalf of the Gold Coast California Toyota Dealers Advertising Association, an entity of Toyota Motor Sales, U.S.A., Inc. ("Toyota," "us," or "our") (collectively referred to as the "Platforms"). Some of our products and services may have additional terms that apply, such as vehicles equipped with Connected Vehicle Services technologies. Where product- or service-specific terms conflict with this Privacy Statement, those terms shall govern.
We collect personal information you choose to provide which may include your name, mailing address, email address, and phone number together with certain demographic information from you in connection with surveys or from commercially available third-party services.
We collect and store "usage information" about how you use our Platforms, such as the name of your Internet service provider, the browser and type of machine you are using, the IP address and the Web site that referred you to us and the pages you visit to help manage and enhance the Platforms.
Uses and Sharing
We use personal information to provide you with services or information you request, such as new vehicle information alerts, promotions and mailed brochures.
We also use personal information when you request to participate in promotional activities such as sweepstakes, contests, games, special events, blogs and chats.
We share personal information with our service providers and business partners to assist us in fulfilling your requests and providing features and services for the Platforms.
We also share personal information with companies affiliated with Toyota and our authorized dealers and their holding companies, dealer advertising associations and distributors for their own use.
We, Web publishers and other Web sites on which we advertise may target advertisements for products and services in which you might be interested based on your visits to both the Platforms and other Web sites.
Children's Privacy. Toyota does not seek information from children under the age of 13.
Phishing Scams. Toyota will never ask you to update your personal information through email.
Acceptance. By using the Platforms, you signify your acceptance of this Privacy Statement.
Your Choices and Access
You have the right to have a copy of the personal information you provide.
You have the right to correct or update your personal information.
You may instruct Toyota to remove you from our programs you have subscribed to by using the unsubscribe link provided in our email programs or by contacting us.
The Toland Group, Inc
GCTDA CCPA Requests
1881 Knoll Drive
Ventura, CA 93003
Toyota Online Privacy Statement
Toyota Motor Sales, U.S.A., Inc. is committed to maintaining your confidence and trust as it relates to the privacy of your information. Please read below and learn how we collect, protect, share and use your information as part of our technology platforms, including, without limitation, our websites, web pages, interactive features, applications, Twitter, Facebook and other social media networks, and mobile applications ("Platforms"). If you are located in the European Economic Area ("EEA"), which includes the European Union ("EU") Member States, Lichtenstein, Iceland, Norway, and for purposes of this Privacy Statement, the United Kingdom, please visit https://www.toyota-europe.com/#/ajax/%2Fsys%2Fe-privacy%2Fsettings, as our Platforms are intended only for consumers located in the United States.
Toyota Connected Services® This Online Privacy Statement does not apply specifically to our Toyota Safety Connect® Connected Services. Please go to www.toyota.com/privacyvts to learn more about our vehicle and personal data collection, use and sharing practices.
QUICK GUIDE TO CONTENTS
Information You Provide To Us
We may collect Personal Information (information that can be used to identify you as an individual) such as your name, email, telephone number, home address, demographic information (such as zip code, age), or payment information (such as account or credit card number). The types of Personal Information we collect may vary depending on your use of the features of the Platforms. For example, we will collect your credit card number and other payment-related information in connection with your purchase of products and/or services through the Platforms, and we will collect Personal Information when you submit comments or participate in sweepstakes, contests, games, special events, promotions, blogs and chats, and surveys ("Programs"). In addition, we may post customer testimonials/video testimonials on our Platforms which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
Toyota utilizes third-party social media management services to collect and analyze publicly available information on various social media sites. Information that you post on those sites, as well as publicly available information that you post on other pages made available through those sites and on other social media sites may be used by Toyota for customer satisfaction, customized marketing, marketing analysis, consumer research and other legitimate business purposes.
Friend to Friend: Some features on the Platforms may permit you to submit information about other people. For example, if you wish to invite your friends to participate in a Program offered through the Platforms or forward particular content from the Platforms to your friends, you will be asked to submit your friends’ email addresses. Our use, sharing and protection of the other person's information will also be subject to the terms of the Program and this Privacy Statement.
Information We Collect Automatically
Usage Information. Whenever you visit or interact with the Platforms, we, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about how the Platforms are accessed and used ("Usage Information"). Usage Information may include browser type, device type, operating system, application version, the page served, the time, the preceding page views, and your use of features or applications on the Platforms, such as interactions with friends and group activities. This information helps us keep our Platforms fresh and interesting to our visitors and allows us to tailor content to a visitor’s interests. Usage Information is generally non-identifying, but if Toyota associates it with you as a specific and identifiable person, Toyota treats it as Personal Information.
Device Identifier. We automatically collect your IP address or other unique identifier ("Device Identifier") for the Device (computer, mobile phone, tablet or other device) you use to access the Platforms. A Device Identifier is a number that is assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We, and our affiliates, service provides, business partners and other third parties, including authorized dealers, may use a Device Identifier to, among other things, administer the Platforms; help diagnose problems with our servers; analyze trends; track users’ web page movements over time and across different websites, Platforms, or other mobile, online, or offline services; to help identify you and your shopping cart, and gather broad demographic information for aggregate use.
Cookies; Pixel Tags. The technologies used on the Platforms to collect Usage Information, including Device Identifiers, include but are not limited to: cookies (data files placed on a Device when it is used to visit the Platforms), mobile analytics software and pixel tags (transparent graphic images, sometimes called web beacons or tracking beacons, placed on a web page or in an email, which indicates that a page or email has been viewed). Cookies may also be used to associate you with social networking sites like Facebook and Twitter and, by using one of their applications either on or otherwise connected to our Platforms (e.g. social media log-in credentials or vehicle configuration shared to social media), you may enable interaction between your activities on the Platforms and your activities on such social networking sites. We, or our vendors, may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalize your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information). Please note that Dealer Advertising Associations may opt to place cookies or similar files on your Device to personalize your experience on their websites, including www.buyatoyota.com. A pixel tag may tell your browser to get content from another server.
We use the information we collect about and from you for a variety of business purposes such as to:
Respond to your questions and requests such as requests for product information, new vehicle information alerts, and brochures;
Advise you of important safety-related information;
Enable you to participate in promotional activities, or other Programs;
Provide you with access to certain areas and features of the Platforms such as your interactions with other users;
Verify your identity;
Communicate with you about your account and activities on the Platforms and, in our discretion, changes to any Toyota policy or notice;
Tailor content, advertisements, and offers we serve you, including by providing more relevant content, advertisements, and offers over time and across multiple devices;
Improve the Platforms;
Comply with license obligations;
And for purposes disclosed at the time you provide your Personal Information or otherwise with your consent.
You may share your location with us and we may use it for the purpose of providing you with offers and other information relevant to your location.
Except as described here, we will not provide any of your Personal Information to any third parties without your specific consent. We may share non-Personal Information, such as aggregate data and Usage Information with any third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Privacy Statement and in the following circumstances:
Third Parties Providing Services On Our Behalf. We may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our Platforms, analyze data, process transactions and payments, fulfill orders or provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance and "powered by" partners or partners in co-branded sites. Your Personal Information may also be used by us or shared with our subsidiaries, affiliates, sponsors, partners, advertisers or other third parties to provide you with product information and promotional and other offers.
Program Partners. If you choose to participate in a Program, your Personal Information may also be shared with our Program partners and may be used by our Program partners if you indicate your interest in receiving communications directly from that company. If you elect to receive communications from our business partner, your information will be used by that company in accordance with its policies, and this Privacy Notice will not apply to that company's use of your information. Sometimes the rules, terms and conditions or disclaimers that apply to a particular Program include information on how we may use the Personal Information that you provide to us through your participation in the Program. If there is a conflict between the rules, terms and conditions that apply to a particular Program and this Privacy Statement, those applying to the particular Program will govern. Please review all of the information about a Program before you provide us with any Personal Information.
Business Transfers. We may share your Personal Information with other entities and our affiliates primarily for business and operational purposes. We may also share your information with our authorized dealers and their holding companies, dealer advertising associations and distributors for their own use. For example, we may share information such as your name and vehicle interests with our authorized dealers to save you time during your visits and to enhance your overall dealership experience. We may also combine information about your Site and Platform visits and share this information with our authorized dealers and other entities to provide you with enhanced experiences across Toyota-affiliated, -branded or similar Toyota-related offerings and Platforms. In the event that Toyota is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction.
We may receive information about you from third parties.
Websites. For example, if you are on another website and you opt-in to receive information from Toyota, that website will submit to us your email address and other information about you so that we may contact you as requested.
Third Party Applications. You may also choose to participate in a third party application or feature (such as one of our Facebook or Twitter applications or a similar application or feature on a third party website) through which, through your participation, you allow us to collect (or the third party to share) information about you, including Usage Information and Personal Information such as lists of your friends, "likes", comments you have shared, groups and location. Services like Facebook Connect give you the option to post information about your activities on our Platform to your profile page to share with others within your network. In addition, we may receive information about you if other users of a third party website give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your "connections’" web page, profile page, or similar page on a social networking or other third party website or interactive service.
Other Third Parties. We may also receive information about you from our affiliates, service providers, business partners, and other third parties, including authorized dealers. Information from such third parties may have been collected online, offline, or through publicly- or commercially-available sources.
We may supplement the information we collect about you through the Platforms with such information from third parties in order to enhance our ability to serve you, to tailor our content, advisements, and other offers to you and/or to offer you opportunities to purchase products or services that we believe may be of interest to you.
The Platforms gives you choices. If you choose to receive e-mails from us about products and other information, we strive to keep your Personal Information updated and accurate.
If you provided Toyota with Personal Information through the Owners section of toyota.com, you may review and update that information by clicking on the Owners link on the homepage of toyota.com, registering or logging in and then clicking on "Update Profile." If you have signed up for the Toyota marketing e-mail list, you can access the Preferences page and change your user profile or unsubscribe from the Toyota e-mail list here.
For users who are not currently registered on our owner site, please call Customer Satisfaction at 800-331-4331 to opt out from receiving e-mail communications from Toyota. If you receive an e-mail, you may opt-out at any time by following the opt-out instructions provided in the e-mail you receive. Your opt-out request will be processed within 10 days of the date on which we receive it.
If you are participating in a Program, you may be able to access and update the information you provided as part of your participation in the Program. Please see the section of the Platforms concerning the specific Program to determine if you are able to access your information and how to do so.
In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Platforms. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.
If you prefer to not receive targeted advertising, you can opt-out of some network advertising programs that use your information. To do so, please visit the DAA Opt-Out Page. Please note that even if you choose to opt-out of targeted advertising, you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The DAA Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
The Platforms are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
We take information security seriously and use certain reasonable security measures to help protect your Personal Information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us, and you use the Platforms and provide us with your information at your own risk. When we collect sensitive information on our sites or within our mobile application (such as credit card number or geo-location information), we encrypt the transmission of that information using secure socket layer technology.
Beware of Phishing Scams: There have been noticeable increases in the number of suspicious e-mails claiming that the e-mail recipient has won a Toyota lottery or other promotion. Sometimes the e-mail claims that the recipient has won a new Toyota Prius. In order to claim the prize, the e-mail asks that Personal Information be sent to a Hotmail or Yahoo e-mail address. Samples of these hoax e-mails can be found at this web site.
This type of e-mail solicitation is known commonly as a "phishing" scam, with the primary objective being to obtain one’s personal information. This information can then be utilized to steal a person’s identity. For example, a "Toyota Lottery" phishing scam is often sent from Chinese (.cn), German (.de) or British (.co.uk) addresses but can originate from anywhere and look very official even to the most savvy of Internet users. Toyota will never ask you to send passwords, login names, Social Security numbers, or other personal information through e-mail or U.S. mail or fax or text message. If you receive an email or letter by U.S. mail or fax or text message from Toyota asking you to update your credit card information, do not respond: this is a phishing scam. Recipients of suspicious e-mail like this should delete the message from their in-box and, if possible, update their e-mail filter settings to block e-mails from the e-mail address being used. The Federal Trade Commission and the Antiphishing Workgroup are also good sources of information about these types of security threats and how they may be reported to the authorities.
The Platforms may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Notice.
The Platforms are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Toyota makes no representation that the Platforms are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Platforms, or providing us with any information, you (a) acknowledge that the Platforms are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
We may update this Privacy Notice to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Platforms prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
The Toland Group, Inc
GCTDA CCPA Requests
1881 Knoll Drive
Ventura, CA 93003
EFFECTIVE AS OF January 1, 2020
LAST UPDATED January 1, 2020
Table of Contents:
2. HOW WE COLLECT, USE, AND SHARE PERSONAL INFORMATION
Toyota may collect personal information from you in different ways and for different purposes. It is important to note that the types of personal information we collect will depend on your interaction with us, including the types of products or services you use.
Description: Describes the category of personal information collected
Examples: Examples of personal information collected per category
Sources: Categories of sources from which personal information is collected
Business Purposes: The business and/or commercial purpose(s) for which personal information is collected or used
Third Parties: The categories of third parties with whom personal information is shared or sold for a business purpose.
Includes attributes that identify a natural person
Consumer name, address, phone number, email, owner account information, online identifier, user ID, and site visitor details (names, addresses, etc.) and demographic information (such as zip code, age). May also include personal identifiers such as social media IDs, and vehicle ownership
Industry research (Toyota shares data with auto-industry vendors)
Consumer Product and Service Data:
Includes consumer vehicle ownership records associated with the consumers current and/or prior owned vehicles
Vehicle ownership transactions, Retail Delivery Report (RDR) records, recall records, warranty records, repair order records, part order records, Toyota Insurance Management Solutions insurance product records, and incentive offers accepted by a consumer
Dealer service support (Identify and provide services to the consumer, improve timing during dealer visits, and enhance overall dealership experience)
Marketing vendors (to collect or use data on behalf of Toyota to conduct marketing activities related to products or services).
Dealerships or private distributors (to provide services to vehicle owners)
Consumer Interaction Data:
Includes a consumer’s interaction with Toyota via telephone, email, chat, text and/or postal mail.
Call center records and screen, audio and/or video recordings
Augmentation vendors (to enrich Toyota data for better understanding of consumer preferences)
Consumer Online Activity:
Includes a consumer’s online interactions with Toyota
Online accounts, browsing history, cookies, IP addresses, social media information
Dealer support vendors (to use data collected by Toyota to provide services to dealers)
Vehicle Originated Data:
Includes data collected as part of vehicle remote services or driving behavior data
Use of connected services and vehicle application suite services. Driving behavior such as acceleration and speed, steering, and braking functionality, and travel direction.
Includes pre and post-sale marketing interactions with a consumer
Information collected at events, vehicle purchase negotiation information, vehicle service marketing information, direct marketing information, and retention marketing information
Media agencies (to execute media programs, advertisements, attributions; determine effectiveness of programs; and track consumer activities via internal and third-party tagging/cookies)
Includes personal information collected by Toyota related to consumer and product research
Survey information, syndicated product and/or service studies, predictive behavioral studies, focus group information
Service vendors (to support Toyota in providing services such as survey, service reminders, emission testing, safety/recall programs, logistics, shipping)
Includes personal information collected related to legal claims
Dispute, claim, reimbursement, litigation, and recalls
In addition to the purposes and categories of third parties identified above, we may also share your personal information with the following third parties and for the following purposes:
SALE OF PERSONAL INFORMATION TO THIRD PARTIES
We may have sold the following categories of personal information about you to third parties in the prior twelve (12) months:
However, we do not sell the personal information of minors under the age of 16 without affirmative authorization. For more information about opting out of this sale, please see Section III.C (Right to Opt-Out of Sale of Your Personal Information) below.
3. CCPA RIGHTS FOR CALIFORNIA CONSUMERS
The CCPA provides California consumers with certain rights regarding their personal information. This Section III explains those rights. If you are a California consumer and would like to exercise any of those rights, please see Section III.E (How to Submit a Request) below for more information on how to submit a request.
RIGHT TO KNOW ABOUT AND ACCESS YOUR PERSONAL INFORMATION
If you are a California consumer, you may have the right to request that Toyota provide you with information regarding what personal information about you we have collected, used, disclosed or sold in the preceding twelve (12) months. Once we receive your request and verify your identity, we will disclose to you the following:
RIGHT TO DELETE YOUR PERSONAL INFORMATION
If you are a California consumer, you may have the right to request that Toyota delete certain of your personal information that we have collected from you. However, this right to deletion does not apply to any of your personal information that is subject to an exception under the CCPA (as described below). Once we receive your request and verify your identity, we will delete (and direct our service providers to delete) your personal information in our records that is not subject to any of the CCPA exceptions. Specifically, we may deny your deletion request if your personal information is required for any of the following reasons, which we will identify in our response to you if we deny your request:
RIGHT TO OPT-OUT OF THE SALE OF YOUR PERSONAL INFORMATION
If you are a California consumer, you may have the right to request that Toyota stop selling certain or all of your personal information. Once we receive your request and verify your identity, we will process your request as soon as feasibly possible and will also provide notification of your request to any third parties to whom we sold your personal information in the ninety (90) days prior to your request. You may also use an authorized agent to submit a request to opt-out on your behalf, as long as you provide the authorized agent with written permission to do so and the agent provides such proof to us when they submit your request. If you opt-out and subsequently enter into any transactions where a sale of your personal information is required as a condition of completing the transaction, we will provide you with instructions on how you may opt back in. In addition, your opt-out will not affect any situations where you direct us to transfer your personal information to a third party.
RIGHT TO NON-DISCRIMINATION
Toyota will not discriminate against any California consumer who exercises any of the rights described above. Specifically, we will not deny you goods or services; charge you different prices or rates, including through granting discounts or other benefits, or imposing penalties; provide you with a different level of service or quality of goods or services; or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
HOW TO SUBMIT A REQUEST
If you are a California consumer and would like to exercise any of the CCPA rights identified above, please contact us using one of the methods provided below:
The Toland Group, Inc
GCTDA CCPA Requests
1881 Knoll Drive
Ventura, CA 93003
SUBMITTING A REQUEST THROUGH YOUR AUTHORIZED AGENT
If you are a California consumer, you may have the option to designate an authorized agent to submit a request on your behalf, so long the authorized agent has your written permission to do so and you have taken steps to verify your identity directly with us. If you would like to designate an agent, your agent must register as such with the California Secretary of State and submit a copy of this registration along with your consumer request to us. We may need to contact you directly to verify the request.
HOW WE VERIFY YOUR REQUEST
We cannot fulfill your request or provide you with your personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.
To verify your identity, we will ask that you provide the following personal information when you submit your request:
You may need to provide additional information as part of your responses to our identity verification questions. We will only use this information to confirm your identity which may include the use of a third-party identity verification service. In the event we use a third-party identity verification service, our third-party identification verification tool will ask you certain identity verification questions and match those answers with what it has in its database. Depending on your type of request or the information requested by you, we may require additional information in order to verify your identity and fulfill your request.
If we cannot successfully verify your identity, we will inform you of that fact.
We will respond to your request within forty-five (45) days. However, in certain circumstances, we may require additional time to process your request, as permitted by the CCPA or other applicable law. We will advise you within forty-five (45) days after receiving your request if such an extension is necessary and why it is needed. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request.
If we cannot fulfill your request, our response to you will also explain the reason why we cannot fulfill your request.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
You may only make a verifiable consumer request to know about or access your personal information twice within a 12-month period.
4. CONTACT US; EXERCISE YOUR RIGHTS
The Toland Group, Inc
GCTDA CCPA Requests
1881 Knoll Drive
Ventura, CA 93003